Frequently Asked Questions
Need Help? We've got you covered!
How do I check my order status?
If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.
If you do not have an account, please contact us! One of our friendly and helpful agents will be more than happy to assist you.
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us!We have cancellation window of 2 hours from the purchase timestamp.If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation email sent out which will lead you to your order details page with option to cancel.If you have an account with us, you can log in to your account to access the order details for cancellation.If order is outside of the 2 hour cancellation window, you can contact us with your order number, and we will look into the status of the order to see if order can be cancelled on your behalf. Please note after the 2 hour window, cancellation is not guaranteed.
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order.If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.Please contact us to request a cancellation.
What payment options do you accept?
The payment options that we accept are:
- Credit Cards (Visa, Mastercard, Discover, and American Express)
- Debit Cards
At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase. Please note our warehouse is closed on weekends and Australia holidays, and we are unable to ship out packages on these days.
Order cut-off time is 10:00 AM AEST, so any order made after 10:00 AM AEST will be considered a next business day order.
Orders that are placed on weekends or holidays will be considered a next business day order.
What do I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact us with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.
What are the countries you are able to ship to?
We currently ship exclusively within Australia. If you are interested in purchasing our products and are located outside of Australia, we recommend searching your local online marketplaces for authorized MaxShield retailers. Thank you for your understanding and interest in MaxShield products.